Are you struggling to find the perfect VA to take care of your membership,
add new content, take care of backups, updates
and keep up with new functionalities coming?
We’ve got the perfect solution for you
You Run Your business. We Handle The Tech.
Our Client Care Program is designed to take care of all the tech stuff around running and maintaining your membership site so that you can focus on serving your existing members, getting new members and producing your content.
MANAGED VA SERVICE
Monthly VA time to update content, change layout, setup emails campaigns.
PROTECTION & UPDATES
Regular backups and updates of WordPress, your theme & plugins.
to our development team. Client Care Program clients first.
Our VAs are managed and trained by us so they know your membership plugin and your Email system and how the 2 interact with each other.
Some of the tools we can support you with:
The Client Care Program is designed to give you peace of mind that you have a team of professionals by your side to take care of the tech stuff and to help you update your content so you can focus on what you do best : serving your clients.
A little about us, Nathalie & Olivier…
We starting building private secure member areas back in 1998 in the biotech industry. In 2006 We started our entrepreneurial journey building websites and memberships for entrepreneurs. We saw a gap in the market for a WordPress solution that is fast to implement, robust and doesn’t break the bank. The Membership Launch Box was born in January 2017 and has now been implemented in over 200 sites. The Client Care Program was created to continue to support our clients on the daily tech activities around running your membership site.
Ready to take your membership to a whole new level and start working on what matters while we take care of the rest?
GETTING SETUP IS AS EASY AS 1-2-3:
Contact us so that we can discuss your needs and see if we’re a mutual fit.
Join the program and get into our onboarding process. You’ll receive access to the ticket system and I will introduce your project to the VA team.
Start posting your tasks in the ticket system and focus on your business while we take care of the rest.
CLIENT CARE PROGRAM PROincludes 5h/Month of VA Time
- 3 months minimum.
- 5h/month of VA Time
- Regular backups and Updates of your Membership site
- Access to our Membership site tutorial videos
- Access to our friendly ticket system to easily post your tasks
- CRM Support (Creation of campaigns, Emails,…)
- 1 monthly roundup Q&A call
- Cancel anytime after 3 months. When you cancel you can’t join again for 6 months.
If you’re interested we’d love to find out more about your membership site (because you’re not just a number to us) and see if we can help.
You can reach out to us at [email protected] or click the button below to schedule a quick chat and discuss your needs.
WHO THIS IS FOR
- You’re an action taker and you want to focus on your business, not the tech
- You want to provide a safe private space for your clients and members
- providing a secure and functional member area to your members is non negociable
- You’re looking to build a long term relationship with a strong reliable team of tech people (that’s us!)
WHO THIS IS NOT FOR
- You want to do as much of it yourself and let us pick up where you get stuck (that almost never works!)
- Providing a customized unique space for your membership is not a priority
- You don’t care about member engagement and if your members consume your content or not, you just want to host videos and pdfs in a protected area
OUR As to FAQs
IS THERE A MINIMUM PERIOD I HAVE TO STAY ON?
There is a minimum 3-month period. You can cancel anytime after that by simply sending us an email. You can’t join again for 6 months when you cancel.
WHAT IF I NEED MORE HOURS CERTAIN MONTHS?
I’ve thought about that! You can purchase extra packs of hours that are timeless so you can use them any time.
10h : $200 for Client Care Program (no CRM)
10h pack: $250 for Client Care Program PRO (with CRM)
CAN THE VA WORK HELP WITH CHANGING THE LOOK/LAYOUT OF THE MEMBERSHIP?
Absolutely. You do have to be specific in your tasks though, so things like:
– “Can you change the banner with this image attached” is a good task
– “can you create a new banner for me that is prettier?” : not specific enoug
– “can you switch the background image for the banner to this one and change the text to XYZ: this is a good task
Clear instructions is what it comes down to and making sure you break it down into individual tasks 🙂
CAN THE VA TIME BE USED TO PUT IN MY WEEKLY OR MONTHLY CONTENT?
Absolutely. The goal of this service is to remove tasks from your list so you can focus on revenue generating activities. that includes putting in new content.
I AM NOT TECHIE AT ALL? IS THAT FOR ME?
YES! This program was created so that you don’t have to worry about the tech around your membership so you can focus on other areas of your business.
So whether you’re not techie or you are but don’t want to deal with it, this was built for you.
CAN YOU CREATE SALES PAGES FOR ME?
We have a sales page template that we can use and duplicate for as many pages as you need. What you need to provide is :
– your copy for each section (and sections you’d like deleted or duplicated)
– any graphics/banners that you’d like to use
We can’t build you a “pretty sales page from scratch” with this VA service. If you need something more custom you can reach out to us at [email protected] and we’ll assist you from there.
CAN YOU TAKE CARE OF MY EMAIL SYSTEM TOO?
Absolutely. It’s a different set of skills though and you’ll need to signup to our Client Care PRO to enable CRM support. We can setup your email campaigns, create your email templates and communication around your membership site.
DO YOU OFFER MONEY BACK GUARANTEE?
There is no money-back guarantee on this service.
WHAT HAPPENS TO HIOURS NOT USED?
Hours not used are not carried over. However we operate on a case by case basis depending on how long you’ve been in the system.
READY TO GET STARTED?
You Run Your Business. We Handle The Tech.